Moosend

US PRODUCT RESEARCH

Moosend

Moosend combines email campaigns with behavioural segmentation and visual automation. Purchase and engagement inputs can drive connected paths. Campaign reporting includes recipient activity and commerce results. AI writing is distinct from the higher-tier audience-discovery functionality.

Checked Oct 20, 2026 · 6 official sources · Desk research

Email marketing Marketing automation

A GOOD FIT WHEN

Small marketing teams wanting email and ecommerce-triggered workflows.

Dynamic segments
Visual conditional workflows
Commerce triggers
Recipient activity reports

LOOK MORE CLOSELY WHEN

You need proven native SMS orchestration or detailed event-replay tooling.

Exact entry price needs calculator confirmation
Advanced AI and SSO are add-ons/higher-tier
Second direct channel unverified
Deep event/debug controls remain unverified

CATEGORY-SPECIFIC EVIDENCE

Capabilities, controls and depth.

Scores combine core capabilities and workflow depth. Full support earns full points; limited support earns half. Unverified features create a range, and paid-plan requirements are shown in the evidence. How scoring works →

Email marketing · 28 features

45–98/100 documented fit

Core capabilities32 / 32 pts10/10 checks with established status

Workflow depth12.8–65.6 / 68 pts3/18 checks with established status

Show checksShowing fewer rows does not change the score.

Email marketing · 28 weighted capability checks
Feature / weight	Support, evidence & points
Core capabilityEmail editor and templatesBuild an email using a visual editor or reusable templates. 4 points maximum	Supported4 / 4 pts Template-based email creation. Official documentation · Oct 20, 2026Source
Core capabilityPersonalized email contentInsert contact or customer data into email content. 4 points maximum	Supported4 / 4 pts Custom-field personalisation. Official documentation · Oct 20, 2026Source
Depth checkPreview real recipient contentPreview or test personalized content with a selected recipient before release. 5.6 points maximum Ask for a demonstration Show a test contact with missing and populated fields and inspect the resulting email. A scenario to run with the supplier; not a completed product test.	Not verified0–5.6 / 5.6 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkControlled email experimentsSplit a campaign audience between content or subject variants and inspect each result. 6.4 points maximum Ask for a demonstration Create a two-variant test and show how recipients and the winning result are determined. A scenario to run with the supplier; not a completed product test.	Supported6.4 / 6.4 pts A/B testing listed. Official documentation · Oct 20, 2026Source
Core capabilityBehavior and attribute filtersSelect contacts using engagement, profile or purchase conditions. 4 points maximum	Supported4 / 4 pts Engagement, profile and commerce filters. Official documentation · Oct 20, 2026Source
Core capabilityAutomatically updated audiencesKeep saved audiences current as contact behavior or attributes change. 4 points maximum	Supported4 / 4 pts Real-time segment updates. Official documentation · Oct 20, 2026Source
Depth checkTime-bounded behavioral exclusionsMaintain an audience combining a recent engagement window with a purchase exclusion. 5.6 points maximum Ask for a demonstration Build clicked-in-30-days AND not-purchased, then show how membership changes after purchase. A scenario to run with the supplier; not a completed product test.	Not verified0–5.6 / 5.6 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkCross-campaign contact pressurePrevent overlapping email campaigns or journeys from repeatedly contacting the same person within a configured window. 6.4 points maximum Ask for a demonstration Schedule two eligible messages close together and show the rule that suppresses or delays the second. A scenario to run with the supplier; not a completed product test.	Not verified0–6.4 / 6.4 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityEvent-triggered emailStart a welcome or follow-up email from a contact event. 3.2 points maximum	Supported3.2 / 3.2 pts Subscription and commerce triggers. Official documentation · Oct 20, 2026Source
Core capabilityDelays and conditional journey pathsWait between steps and choose a path using a condition. 3.2 points maximum	Supported3.2 / 3.2 pts Conditions and timed waits. Official documentation · Oct 20, 2026Source
Depth checkRecheck conversion before follow-upRecheck purchase or conversion eligibility after a delay so converted customers avoid an irrelevant follow-up. 4.8 points maximum Ask for a demonstration Let a test contact purchase during a delay and show which next message is skipped. A scenario to run with the supplier; not a completed product test.	Limited2.4 / 4.8 pts Purchase filters; exact post-wait exit unverified. Official documentation · Oct 20, 2026Source
Depth checkInspect individual journey progressInspect a contact’s current or completed steps and the reason for a skipped or waiting email. 4.8 points maximum Ask for a demonstration Open one test participant and explain the wait, branch, or skip shown in its history. A scenario to run with the supplier; not a completed product test.	Not verified0–4.8 / 4.8 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityCampaign engagement reportingInspect delivery and recipient engagement in campaign reports. 2.4 points maximum	Supported2.4 / 2.4 pts Recipient activity and campaign reports. Official documentation · Oct 20, 2026Source
Core capabilityReporting export or data APIRetrieve campaign or contact results outside the reporting screen. 2.4 points maximum	Supported2.4 / 2.4 pts Report export/sharing. Official documentation · Oct 20, 2026Source
Depth checkPortable recipient-level resultsExport or query delivery and engagement records linked to identifiable contacts for external analysis. 3.2 points maximum Ask for a demonstration Retrieve campaign results for individual contacts and show the contact identifiers in the export or API. A scenario to run with the supplier; not a completed product test.	Not verified0–3.2 / 3.2 pts Identifiable export schema unverified. Not verified · Oct 20, 2026Source
Depth checkExplainable conversion attributionInspect and adjust the attribution window or engagement rule used to assign conversions to email. 4 points maximum Ask for a demonstration Change a conversion lookback or qualifying interaction and explain what reported revenue includes. A scenario to run with the supplier; not a completed product test.	Not verified0–4 / 4 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityAI email creationGenerate or revise email content or design with AI. 2.4 points maximum	Supported2.4 / 2.4 pts Editable AI Writer output. Official documentation · Oct 20, 2026Source
Core capabilityAI analysis or send optimizationUse campaign data for AI insights, recommendations or send timing. 2.4 points maximum	Supported2.4 / 2.4 pts Predictive audience/product assistance, higher tier. Official documentation · Oct 20, 2026Source
Depth checkAI analysis grounded in account dataAsk AI to analyze actual campaign or audience data rather than generate an ungrounded general suggestion. 3.2 points maximum Ask for a demonstration Ask about a named campaign’s weak segment and inspect the underlying figures used. A scenario to run with the supplier; not a completed product test.	Not verified0–3.2 / 3.2 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkReview before AI publicationKeep AI-generated or AI-edited campaign changes subject to an explicit review or confirmation before publishing or sending. 4 points maximum Ask for a demonstration Ask the AI to change and send an email, and show the confirmation or draft boundary before release. A scenario to run with the supplier; not a completed product test.	Supported4 / 4 pts Writer output reviewed before sending. Official documentation · Oct 20, 2026Source
Depth checkRead campaign reports through an MCP AI connectorDemonstrate "Read campaign reports through an MCP AI connector" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Read campaign reports through an MCP AI connector" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkRender previews in multiple email clientsDemonstrate "Render previews in multiple email clients" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Render previews in multiple email clients" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkCheck broken links before sendingInsert one valid link and one broken link in a draft. Run the checker and show which link types it cannot check. 2.5 points maximum Ask for a demonstration Insert one valid link and one broken link in a draft. Run the checker and show which link types it cannot check. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkRun a pre-send spam-content checkDemonstrate "Run a pre-send spam-content check" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Run a pre-send spam-content check" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkPreview email in dark modeDemonstrate "Preview email in dark mode" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Preview email in dark mode" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkEdit the plain-text email alternativeDemonstrate "Edit the plain-text email alternative" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Edit the plain-text email alternative" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkSet alternative text for email imagesDemonstrate "Set alternative text for email images" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Set alternative text for email images" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkAutomatically append campaign UTM parametersDemonstrate "Automatically append campaign UTM parameters" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Automatically append campaign UTM parameters" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source

Compare in Email marketing →

Marketing automation · 28 features

30–98/100 documented fit

Core capabilities28.8–32 / 32 pts9/10 checks with established status

Workflow depth1.6–66.4 / 68 pts1/18 checks with established status

Show checksShowing fewer rows does not change the score.

Marketing automation · 28 weighted capability checks
Feature / weight	Support, evidence & points
Core capabilityEvent-triggered workflowsStart an automation from a subscriber, website or business event. 4 points maximum	Supported4 / 4 pts Profile, engagement and commerce events. Official documentation · Oct 20, 2026Source
Core capabilityConditional paths and delaysUse conditions and waiting steps to control customer journeys. 4 points maximum	Supported4 / 4 pts Branches, waits and merged paths. Official documentation · Oct 20, 2026Source
Depth checkConversion exits and re-entry controlConfigure when a participant exits a journey and whether the same contact may enter again. 5.6 points maximum Ask for a demonstration Run a converting contact through a journey, then show the repeat-entry setting. A scenario to run with the supplier; not a completed product test.	Not verified0–5.6 / 5.6 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkParticipant-level workflow diagnosisInspect a participant’s path and the reason it waits, exits, or takes a branch. 6.4 points maximum Ask for a demonstration Trace a test participant through a delay and a condition without guessing from aggregate counts. A scenario to run with the supplier; not a completed product test.	Not verified0–6.4 / 6.4 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityEngagement eventsUse opens, clicks or website activity as workflow inputs. 4 points maximum	Supported4 / 4 pts Opens, clicks and page visits. Official documentation · Oct 20, 2026Source
Core capabilityPurchase and order eventsUse connected order or purchase information in automation. 4 points maximum	Supported4 / 4 pts Product purchase/cart events. Official documentation · Oct 20, 2026Source
Depth checkCustom-event property targetingUse properties of a custom business event to choose a workflow path or personalize its action. 5.6 points maximum Ask for a demonstration Send a custom event with value and product fields, then branch on one of those fields. A scenario to run with the supplier; not a completed product test.	Not verified0–5.6 / 5.6 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkEvent ingestion validation or deduplicationDetect rejected event payloads or prevent repeated ingestion of the same business event. 6.4 points maximum Ask for a demonstration Submit an invalid or duplicate event and show its diagnostic or duplicate-handling result. A scenario to run with the supplier; not a completed product test.	Not verified0–6.4 / 6.4 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityEmail journey stepsSend email as part of a customer journey. 3.2 points maximum	Supported3.2 / 3.2 pts Email action. Official documentation · Oct 20, 2026Source
Core capabilitySMS, push or messaging stepsUse a second direct messaging channel within the automation platform. 3.2 points maximum	Not verified0–3.2 / 3.2 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkCoordinated contact pressureApply a shared contact-frequency rule across more than one messaging channel. 4.8 points maximum Ask for a demonstration Show how one recent channel message prevents another channel from over-contacting the same person. A scenario to run with the supplier; not a completed product test.	Not verified0–4.8 / 4.8 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkEligibility-aware channel fallbackChoose an alternative channel using consent, address availability, or delivery eligibility. 4.8 points maximum Ask for a demonstration Use a contact without SMS eligibility and demonstrate a permitted alternative channel path. A scenario to run with the supplier; not a completed product test.	Not verified0–4.8 / 4.8 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityReady-made business connectionsConnect an external store, CRM or business application through a supplied connector. 2.4 points maximum	Supported2.4 / 2.4 pts Slack action and CRM connections. Official documentation · Oct 20, 2026Source
Core capabilityAPIs or webhooksExchange events or records using documented programmable interfaces. 2.4 points maximum	Supported2.4 / 2.4 pts Outbound webhook action. Official documentation · Oct 20, 2026Source
Depth checkExport customer and event recordsRetrieve customer records and event history through a documented export or data interface. 3.2 points maximum Ask for a demonstration Export a test customer together with event records and demonstrate the identifiers linking them. A scenario to run with the supplier; not a completed product test.	Not verified0–3.2 / 3.2 pts Not verified. Not verified · Oct 20, 2026Source
Depth checkObservable failed integration deliveryInspect failures of outbound webhooks or integration actions and retry or replay them. 4 points maximum Ask for a demonstration Cause a destination to reject an action, locate the failure, and demonstrate its retry or replay path. A scenario to run with the supplier; not a completed product test.	Not verified0–4 / 4 pts Not verified. Not verified · Oct 20, 2026Source
Core capabilityAI content or workflow creationUse AI to draft marketing content or construct workflow objects. 2.4 points maximum	Supported2.4 / 2.4 pts AI marketing copy. Official documentation · Oct 20, 2026Source
Core capabilityAI insights or approved actionsUse customer data for AI recommendations or authorized marketing actions. 2.4 points maximum	Supported2.4 / 2.4 pts Audience Discovery predictions. Official documentation · Oct 20, 2026Source
Depth checkAI grounded in journey or customer dataUse real customer, campaign, or workflow data when asking AI to analyze or recommend automation changes. 3.2 points maximum Ask for a demonstration Ask for a change to a named journey and show the account data behind the recommendation. A scenario to run with the supplier; not a completed product test.	Limited1.6 / 3.2 pts Commerce data drives predictions; conversational analysis unverified. Official documentation · Oct 20, 2026Source
Depth checkApproval boundary for AI changesRequire review or explicit confirmation before AI-created journey changes become live. 4 points maximum Ask for a demonstration Ask AI to change a live journey and demonstrate the review or confirmation boundary. A scenario to run with the supplier; not a completed product test.	Not verified0–4 / 4 pts AI workflow activation boundary unverified. Not verified · Oct 20, 2026Source
Depth checkManage contact groups through an MCP AI connectorDemonstrate "Manage contact groups through an MCP AI connector" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Manage contact groups through an MCP AI connector" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkTranslate journey message content with AIDemonstrate "Translate journey message content with AI" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Translate journey message content with AI" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkClone a journey without copying active participantsDemonstrate "Clone a journey without copying active participants" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Clone a journey without copying active participants" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkStop one participant run without stopping other runsDemonstrate "Stop one participant run without stopping other runs" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Stop one participant run without stopping other runs" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkResolve duplicate active journey runsCreate two active test runs for the same contact. Keep the newest and show what happens to the older run and queued messages. 2.5 points maximum Ask for a demonstration Create two active test runs for the same contact. Keep the newest and show what happens to the older run and queued messages. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkQueue actual journey messages as reviewable draftsDemonstrate "Queue actual journey messages as reviewable drafts" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Queue actual journey messages as reviewable drafts" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkShow dependencies between linked journeysDemonstrate "Show dependencies between linked journeys" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Show dependencies between linked journeys" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source
Depth checkApply contact time zones to timed journey stepsDemonstrate "Apply contact time zones to timed journey steps" with test data. Show the result, an exception case, and the required plan. 2.5 points maximum Ask for a demonstration Demonstrate "Apply contact time zones to timed journey steps" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test.	Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source

Compare in Marketing automation →

AI CAPABILITY CHECK

What does its AI actually do?

Native AI capabilities

AI Writer assists content; Audience Discovery segments commerce behaviour.

Official AI source

Documented capabilities

Editable generated copy
Product recommendations
Audience discovery

Limits to check

Advanced AI is plan/add-on dependent
Natural-language account analysis unverified

Understand the full price

Live contact-based base price did not render reliably. Pro includes five team members; annual billing advertises 20% discount.

Billing basis: monthly. Unit: per contact allowance/month. Currency: USD.

Verify current pricing with the vendor

Integrations and deployment

Slack
Webhooks
CRM data connections

Security claims require the relevant agreement and technical evidence. This is a review of public documentation.

US buying context

English product and commercial documentation.

The evidence record

Template-based email creation.

Official evidence

Custom-field personalisation.

Official evidence

A/B testing listed.

Official evidence

Engagement, profile and commerce filters.

Official evidence

Real-time segment updates.

Official evidence

Subscription and commerce triggers.

Official evidence

Conditions and timed waits.

Official evidence

Purchase filters; exact post-wait exit unverified.

Official evidence

Recipient activity and campaign reports.

Official evidence

Report export/sharing.

Official evidence

Editable AI Writer output.

Official evidence

Predictive audience/product assistance, higher tier.

Official evidence

Writer output reviewed before sending.

Official evidence

Source library

Research is based on documentation, not a hands-on performance test. Report a correction.

EXPLORE THE ALTERNATIVES

Keep your options open.

Email marketing alternatives · highest documented score first.

69–100/100 documented fit

Mailchimp

An email-centered marketing platform with audience tools, automated journeys, store connections and a paid SMS extension.

Good fit forSmall and growing teams that want email creation, connected store data and familiar integrations in one workspace.

$13.00per month

View research

61–100/100 documented fit

Klaviyo

A commerce-oriented customer platform combining profiles, email, mobile messaging and AI-assisted campaign operations.

Good fit forRetail teams that want customer behavior and multiple lifecycle channels in a shared data model.

See pricingper month

View research

59–100/100 documented fit

Brevo

A marketing suite combining email, automation and prepaid messaging, with Aura AI and optional sales/conversation tools.

Good fit forTeams that want to combine email with transactional or messaging workflows and compare send-volume tiers carefully.

$9.00per month

View research

Plans and feature boundaries

The feature score covers the product across documented plans. This table shows package differences; it does not claim that every scored feature is included in the starting price.

Plan	Published price	Documented inclusions	Limits and conditions
Pro Plan source ↗	Confirm price Monthly · Confirm billing unit in source	Email Automation Reports	Contact-based price; five team members.
Moosend+ Plan source ↗	Confirm price Quote · Confirm billing unit in source	Audience Discovery option Transactional option Custom reports/SSO options	Selected add-ons and negotiated allowances.
Enterprise Plan source ↗	Confirm price Quote · Confirm billing unit in source	Advanced bundle Priority account support	Ten or more team members; negotiated service.