Core capabilityWhatsApp Business connectionConnect through a documented WhatsApp Business platform channel.
4 points maximum | Supported4 / 4 pts Team inbox, routing, business connectors and APIs. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityWhatsApp rich mediaUse images, files or interactive message components.
4 points maximum | Not verified0–4 / 4 pts Not established in reviewed evidence; request this specific demonstration. Not verified · Oct 15, 2026Source ↗ |
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Depth checkTemplate approval diagnosticsInspect WhatsApp template approval or rejection status and the reason requiring correction.
5.6 points maximumAsk for a demonstrationOpen a rejected or pending template and show its status and corrective information. A scenario to run with the supplier; not a completed product test. | Supported5.6 / 5.6 pts Template review status changes are exposed through dedicated webhooks. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkMessaging-window eligibilityDistinguish free-form replies inside the customer-service window from template-only sends outside it.
6.4 points maximumAsk for a demonstrationCompare a recent and an expired conversation and show which send options remain available. A scenario to run with the supplier; not a completed product test. | Supported6.4 / 6.4 pts Template rules distinguish sends outside the customer-service window. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityConversation inbox and historyView and reply to WhatsApp conversations with retained customer context.
4 points maximum | Supported4 / 4 pts Team inbox, routing, business connectors and APIs. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityTeam assignment and routingAssign WhatsApp conversations to team members or route them to a team.
4 points maximum | Supported4 / 4 pts Team inbox, routing, business connectors and APIs. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkHuman handoff with conversation contextTransfer or assign an active conversation while retaining the customer’s message history for the receiving person.
5.6 points maximumAsk for a demonstrationTransfer a test conversation and show what the receiving agent can read. A scenario to run with the supplier; not a completed product test. | Not verified0–5.6 / 5.6 pts This specific workflow has not been established by the reviewed evidence. Not verified · Oct 15, 2026Source ↗ |
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Depth checkTeam ownership and internal coordinationCombine assigned ownership with internal notes or collaboration that is not sent to the customer.
6.4 points maximumAsk for a demonstrationAssign a conversation, leave an internal note, and show the next agent’s view. A scenario to run with the supplier; not a completed product test. | Not verified0–6.4 / 6.4 pts This specific workflow has not been established by the reviewed evidence. Not verified · Oct 15, 2026Source ↗ |
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Core capabilityTemplate messagingCreate or send approved WhatsApp templates for eligible use cases.
3.2 points maximum | Not verified0–3.2 / 3.2 pts Not established in reviewed evidence; request this specific demonstration. Not verified · Oct 15, 2026Source ↗ |
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Core capabilityTriggered WhatsApp workflowsTrigger a WhatsApp message or conversation flow from an event.
3.2 points maximum | Supported3.2 / 3.2 pts Team inbox, routing, business connectors and APIs. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkDelivery-aware workflow handlingUse delivery failure or message eligibility to stop, redirect, or recover an automated WhatsApp step.
4.8 points maximumAsk for a demonstrationCause an ineligible or failed send and show how the workflow responds. A scenario to run with the supplier; not a completed product test. | Not verified0–4.8 / 4.8 pts This specific workflow has not been established by the reviewed evidence. Not verified · Oct 15, 2026Source ↗ |
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Depth checkEvent-personalized templatesPopulate an approved template from event, order, or business-record properties.
4.8 points maximumAsk for a demonstrationSend a test order event and populate an approved template with its identifier or value. A scenario to run with the supplier; not a completed product test. | Supported4.8 / 4.8 pts Order-status API templates carry order-specific information. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityCRM, store or support connectorsConnect customer context with an external business application.
2.4 points maximum | Supported2.4 / 2.4 pts Team inbox, routing, business connectors and APIs. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityAPIs or webhooksConnect messaging or customer data through programmable interfaces.
2.4 points maximum | Supported2.4 / 2.4 pts Team inbox, routing, business connectors and APIs. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkConversation and message event accessRetrieve or subscribe to identifiable inbound/outbound message or conversation events.
3.2 points maximumAsk for a demonstrationRetrieve an inbound reply and its conversation/contact identifiers outside the inbox. A scenario to run with the supplier; not a completed product test. | Supported3.2 / 3.2 pts Message webhooks carry message, contact and conversation identifiers. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkWrite back to a business recordUpdate a connected CRM, order, or customer record from a WhatsApp conversation or workflow.
4 points maximumAsk for a demonstrationChange a customer field through the conversation flow and show the changed external record. A scenario to run with the supplier; not a completed product test. | Not verified0–4 / 4 pts This specific workflow has not been established by the reviewed evidence. Not verified · Oct 15, 2026Source ↗ |
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Core capabilityAI WhatsApp content or repliesUse AI specifically in WhatsApp content creation or conversation handling.
2.4 points maximum | Supported2.4 / 2.4 pts Wati AI copilot/agents; new deployments use current AI products. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityAI WhatsApp actions or agentsUse AI for authorized WhatsApp actions or automated conversational tasks.
2.4 points maximum | Supported2.4 / 2.4 pts Wati AI copilot/agents; new deployments use current AI products. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkWhatsApp AI grounded in business knowledgeUse an explicit business knowledge source to answer WhatsApp customer questions.
3.2 points maximumAsk for a demonstrationAsk a specific policy question in WhatsApp and show the configured source used by the agent. A scenario to run with the supplier; not a completed product test. | Not verified0–3.2 / 3.2 pts This specific workflow has not been established by the reviewed evidence. Not verified · Oct 15, 2026Source ↗ |
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Depth checkAI escalation to a personConfigure a WhatsApp AI assistant or agent to hand an unresolved conversation to a human.
4 points maximumAsk for a demonstrationAsk an unanswerable or restricted question and demonstrate the human escalation. A scenario to run with the supplier; not a completed product test. | Not verified0–4 / 4 pts This specific workflow has not been established by the reviewed evidence. Not verified · Oct 15, 2026Source ↗ |
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Depth checkTranscribe received WhatsApp voice messagesDemonstrate "Transcribe received WhatsApp voice messages" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Transcribe received WhatsApp voice messages" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkRevoke an AI connector's WhatsApp sending accessDemonstrate "Revoke an AI connector's WhatsApp sending access" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Revoke an AI connector's WhatsApp sending access" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkCollect structured input with WhatsApp FlowsBuild a test WhatsApp Flow with a required field. Submit valid and incomplete answers and show where results are stored.
2.5 points maximumAsk for a demonstrationBuild a test WhatsApp Flow with a required field. Submit valid and incomplete answers and show where results are stored. A scenario to run with the supplier; not a completed product test. | Supported2.5 / 2.5 pts Wati provides a drag-and-drop WhatsApp Flow form builder and can distribute published flows in templates or chatbot steps. Growth: 0 flows; Pro: up to 2; Business: up to 10. Published flows cannot be edited; verify current local account allowances. Official documentation · Oct 21, 2026Source ↗ |
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Depth checkReassign a WhatsApp conversation from mobileDemonstrate "Reassign a WhatsApp conversation from mobile" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Reassign a WhatsApp conversation from mobile" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkHandle business voice calls within WhatsAppDemonstrate "Handle business voice calls within WhatsApp" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Handle business voice calls within WhatsApp" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkCancel a scheduled WhatsApp message before dispatchDemonstrate "Cancel a scheduled WhatsApp message before dispatch" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Cancel a scheduled WhatsApp message before dispatch" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkValidate WhatsApp webhook signaturesDemonstrate "Validate WhatsApp webhook signatures" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Validate WhatsApp webhook signatures" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkHide unavailable products in WhatsApp catalog recommendationsDemonstrate "Hide unavailable products in WhatsApp catalog recommendations" with test data. Show the result, an exception case, and the required plan.
2.5 points maximumAsk for a demonstrationDemonstrate "Hide unavailable products in WhatsApp catalog recommendations" with test data. Show the result, an exception case, and the required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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