Core capabilityIn-person checkoutCreate an in-person sale and accept a connected payment.
4.8 points maximum | Supported4.8 / 4.8 pts Retail checkout and integrated payment acceptance are documented. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityRefunds & returnsProcess refunds or returned sales through the supported POS workflow.
4.8 points maximum | Supported4.8 / 4.8 pts Retail POS documents full and partial refunds and exchanges. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkPartial sale refundsRefund selected items or an amount below the original sale total.
7.2 points maximumAsk for a demonstrationRefund one item and show the updated sale and refundable balance. A scenario to run with the supplier; not a completed product test. | Supported7.2 / 7.2 pts Retail POS documents partial refunds and exchanges. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkOffline sale recoveryCapture a sale or eligible payment offline and synchronize it after connectivity returns.
7.2 points maximumAsk for a demonstrationDisconnect a terminal, record an eligible sale, then show synchronization. A scenario to run with the supplier; not a completed product test. | Not verified0–7.2 / 7.2 pts The reviewed documentation does not establish this specific workflow: offline sale recovery. Not verified · Oct 15, 2026Source ↗ |
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Core capabilityProduct or menu catalogManage sellable items, variants, categories or menu modifiers.
3.2 points maximum | Supported3.2 / 3.2 pts The retail inventory catalog includes product management. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityStock or menu availabilityTrack retail stock or control the availability of restaurant menu items.
3.2 points maximum | Supported3.2 / 3.2 pts Inventory and purchasing functions are documented. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkLow-stock or availability alertsSurface a low-stock threshold or item-availability warning to staff.
4.8 points maximumAsk for a demonstrationReach an item threshold and show the alert or availability warning. A scenario to run with the supplier; not a completed product test. | Not verified0–4.8 / 4.8 pts The reviewed documentation does not establish this specific workflow: low-stock or availability alerts. Not verified · Oct 15, 2026Source ↗ |
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Depth checkStock adjustment historyInspect recorded inventory adjustments or stock movements for an item.
4.8 points maximumAsk for a demonstrationAdjust an item quantity and locate the resulting movement record. A scenario to run with the supplier; not a completed product test. | Supported4.8 / 4.8 pts Item history exposes stock movement records; rollout availability varies by account. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityStaff access controlsGive staff or managers defined access to POS operations.
3.2 points maximum | Supported3.2 / 3.2 pts X-Series provides configurable roles controlling sales, returns, register operations and data access. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityMultiple-location oversightOperate or report on more than one business location.
3.2 points maximum | Supported3.2 / 3.2 pts Location scope depends on the purchased configuration. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkManager authorization for sensitive actionsRequire manager permission or an approval step for sensitive POS actions such as refunds.
4.8 points maximumAsk for a demonstrationAttempt a restricted refund as a cashier and demonstrate manager authorization. A scenario to run with the supplier; not a completed product test. | Supported4.8 / 4.8 pts Roles control returns, register operations and other sensitive sales actions. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkConsolidated location reportingCompare or aggregate sales across multiple business locations.
4.8 points maximumAsk for a demonstrationShow combined sales and drill into a specific location. A scenario to run with the supplier; not a completed product test. | Not verified0–4.8 / 4.8 pts The reviewed documentation does not establish this specific workflow: consolidated location reporting. Not verified · Oct 15, 2026Source ↗ |
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Core capabilityOnline selling or orderingAccept orders through a connected online store or ordering channel.
2.4 points maximum | Supported2.4 / 2.4 pts Connected ecommerce options are documented. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityConnected catalog or order dataShare catalog, stock or orders between the POS and an online channel.
2.4 points maximum | Supported2.4 / 2.4 pts The connected eCom workflow synchronizes returned orders with Retail POS. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkOnline pickup fulfillmentHandle an online order through a pickup preparation and completion workflow.
3.2 points maximumAsk for a demonstrationPlace an online pickup order and move it through preparation and collection. A scenario to run with the supplier; not a completed product test. | Supported3.2 / 3.2 pts Connected eCom orders support store pickup fulfillment. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkReturn an online sale in storeProcess a return or refund of a connected online order from the store workflow.
4 points maximumAsk for a demonstrationFind an online order at the POS and return one item. A scenario to run with the supplier; not a completed product test. | Supported4 / 4 pts X-Series can refund a connected Lightspeed eCom sale. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityAI questions about business resultsAsk AI questions using sales, stock or operating data.
2.4 points maximum | Supported2.4 / 2.4 pts Lightspeed AI answers sales and inventory questions. Official documentation · Oct 15, 2026Source ↗ |
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Core capabilityAI operational recommendationsReceive documented AI suggestions for reports, stock or other store operations.
2.4 points maximum | Supported2.4 / 2.4 pts Lightspeed AI suggests reports and surfaces stock insights. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkAI grounded in operating recordsAI uses the merchant actual sales, stock or business records in its response.
3.2 points maximumAsk for a demonstrationAsk AI a stock or sales question and show the business data used. A scenario to run with the supplier; not a completed product test. | Supported3.2 / 3.2 pts Lightspeed AI uses store inventory and sales context for retail analysis. Official documentation · Oct 15, 2026Source ↗ |
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Depth checkHuman control over POS AIReview proposed AI changes or control assistant access before operational changes take effect.
4 points maximumAsk for a demonstrationShow an AI suggestion and where staff approve it or disable access. A scenario to run with the supplier; not a completed product test. | Not verified0–4 / 4 pts The reviewed documentation does not establish this specific workflow: human control over pos ai. Not verified · Oct 15, 2026Source ↗ |
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Depth checkRevert a promotion created with AIDemonstrate “Revert a promotion created with AI” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Revert a promotion created with AI” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkPark and resume an unpaid basket on another deviceDemonstrate “Park and resume an unpaid basket on another device” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Park and resume an unpaid basket on another device” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkApply quantity-based price breaks at checkoutDemonstrate “Apply quantity-based price breaks at checkout” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Apply quantity-based price breaks at checkout” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkDeduct container tare when selling by weightDemonstrate “Deduct container tare when selling by weight” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Deduct container tare when selling by weight” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkRoute items to separate preparation stationsDemonstrate “Route items to separate preparation stations” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Route items to separate preparation stations” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkAllocate tips by employee hours or roleDemonstrate “Allocate tips by employee hours or role” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Allocate tips by employee hours or role” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkInspect a gift card's balance and redemption historyDemonstrate “Inspect a gift card's balance and redemption history” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Inspect a gift card's balance and redemption history” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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Depth checkRecord reasons for complimentary or voided itemsDemonstrate “Record reasons for complimentary or voided items” with a sample record; show the result, permissions and required plan.
2.5 points maximumAsk for a demonstrationDemonstrate “Record reasons for complimentary or voided items” with a sample record; show the result, permissions and required plan. A scenario to run with the supplier; not a completed product test. | Not verified0–2.5 / 2.5 pts This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan. Not verified · Oct 21, 2026Source ↗ |
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