UNITED STATES EDITIONUS pricing. Source-backed comparisons.
system|compareChoose software with confidence.Cost calculator

US PRODUCT RESEARCH

ElevenLabs Agents

Voice and multimodal agents with speech models, workflows, knowledge retrieval, tools, telephony and application SDKs.

Checked Oct 15, 2026 · 10 official sources · Desk research
AI voice agents
A GOOD FIT WHEN

Teams building branded voice experiences across phone, web or mobile with a configurable tool layer.

  • Voice and language customization
  • API/tool actions and knowledge retrieval
  • Testing, analytics and multiple deployment channels
LOOK MORE CLOSELY WHEN

You budget from included minutes without adding model, carrier and burst charges.

  • LLM and telephony costs are separate from hosting minutes
  • Burst concurrency can double the hosting minute rate
  • Enterprise controls and custom terms require the appropriate package

CATEGORY-SPECIFIC EVIDENCE

Capabilities, controls and depth.

Scores combine core capabilities and workflow depth. Full support earns full points; limited support earns half. Unverified features create a range, and paid-plan requirements are shown in the evidence. How scoring works →

AI voice agents · 28 features
74–100/100 documented fit
Core capabilities32 / 32 pts10/10 checks with established status
Workflow depth41.6–68 / 68 pts9/18 checks with established status
Showing fewer rows does not change the score.
AI voice agents · 28 weighted capability checks
Feature / weightSupport, evidence & points
Core capabilityTelephone deploymentDeploy an agent to a documented phone or voice-calling channel.
4 points maximum		Supported4 / 4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Core capabilityWeb voice or SIP connectionDeploy voice through a browser interface or connect telephony using SIP.
4 points maximum		Supported4 / 4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Depth checkConfigured live-call transferConfigure a production call transfer to a person or destination with observable transfer behavior.
5.6 points maximum
Ask for a demonstration

Make a test phone call and transfer it to the configured human destination.

A scenario to run with the supplier; not a completed product test.
Supported5.6 / 5.6 pts

The transfer tool routes calls to configured phone destinations.

Official documentation · Oct 15, 2026Source
Depth checkFallback when call setup or agent failsConfigure fallback handling when the voice agent or its telephony connection cannot serve a call.
6.4 points maximum
Ask for a demonstration

Demonstrate the configured fallback for an unavailable agent or destination.

A scenario to run with the supplier; not a completed product test.
Not verified0–6.4 / 6.4 pts

This specific workflow has not been established by the reviewed evidence.

Not verified · Oct 15, 2026Source
Core capabilityLive business actionsCall a tool, webhook or API during a conversation.
4 points maximum		Supported4 / 4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Core capabilityHuman or specialist handoffTransfer a conversation to a human or another configured specialist.
4 points maximum		Supported4 / 4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Depth checkStructured action argumentsDefine tool parameters or structured fields so a business action receives inspectable values.
5.6 points maximum
Ask for a demonstration

Call a booking or CRM tool and inspect the arguments sent for the requested action.

A scenario to run with the supplier; not a completed product test.
Supported5.6 / 5.6 pts

Webhook tools define typed arguments and separate secrets/authentication.

Official documentation · Oct 15, 2026Source
Depth checkContext-preserving handoffPass conversation context or a summary to the next agent or human during a handoff.
6.4 points maximum
Ask for a demonstration

Transfer a call after collecting information and show what the receiving person or agent receives.

A scenario to run with the supplier; not a completed product test.
Supported6.4 / 6.4 pts

SIP transfers pass short context identifiers in headers; full summaries require another context transport.

Official documentation · Oct 15, 2026Source
Core capabilityPre-launch agent testingTest agent conversations before sending production traffic.
3.2 points maximum		Supported3.2 / 3.2 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Core capabilityCall logs and monitoringInspect call records, transcripts or operational analytics.
3.2 points maximum		Supported3.2 / 3.2 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Depth checkRepeatable scenario testingRun saved or generated test scenarios with outcomes or evaluation results.
4.8 points maximum
Ask for a demonstration

Run the same successful and failing scenarios after a prompt change and inspect the results.

A scenario to run with the supplier; not a completed product test.
Supported4.8 / 4.8 pts

Saved simulation, next-reply and tool-call tests support repeat runs.

Official documentation · Oct 15, 2026Source
Depth checkVersioned agent changesInspect prior agent configurations and restore or select a previous version.
4.8 points maximum
Ask for a demonstration

Change an agent instruction, then show how to return production to its earlier version.

A scenario to run with the supplier; not a completed product test.
Supported4.8 / 4.8 pts

Versioned agent configuration supports selectable deployments.

Official documentation · Oct 15, 2026Source
Core capabilityDeveloper APIs or webhooksManage agents or exchange conversation data using programmable interfaces.
2.4 points maximum		Supported2.4 / 2.4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Core capabilityBusiness or telephony connectorsUse supplied CRM, calendar, contact-center or telephony integrations.
2.4 points maximum		Supported2.4 / 2.4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Depth checkAuthenticated business-tool accessConfigure authentication or protected credentials for calling an external business tool.
3.2 points maximum
Ask for a demonstration

Show a business tool connection with its credentials separated from the spoken conversation.

A scenario to run with the supplier; not a completed product test.
Supported3.2 / 3.2 pts

Webhook tools define typed arguments and separate secrets/authentication.

Official documentation · Oct 15, 2026Source
Depth checkStructured post-call event exportSend or retrieve post-call structured results and call identifiers through an API or webhook.
4 points maximum
Ask for a demonstration

Finish a test call and inspect its structured results in an external system.

A scenario to run with the supplier; not a completed product test.
Supported4 / 4 pts

Post-call webhooks expose analyzed conversation results.

Official documentation · Oct 15, 2026Source
Core capabilityBusiness knowledge groundingProvide business documents, website information or a knowledge source for answers.
2.4 points maximum		Supported2.4 / 2.4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Core capabilityConfigurable conversational behaviorConfigure agent instructions, dialogue paths or model behavior.
2.4 points maximum		Supported2.4 / 2.4 pts

Phone/web, tools, knowledge, transfer, evaluations and APIs.

Official documentation · Oct 15, 2026Source
Depth checkManage and refresh grounded knowledgeUpdate or replace business knowledge used by the conversational agent and inspect its configured source.
3.2 points maximum
Ask for a demonstration

Change a policy in a knowledge source and demonstrate how the agent’s source is refreshed.

A scenario to run with the supplier; not a completed product test.
Supported3.2 / 3.2 pts

Document management exposes source replacement and refresh.

Official documentation · Oct 15, 2026Source
Depth checkExplicit action or escalation boundariesConfigure a rule that restricts the agent’s permitted action or escalates an out-of-scope request.
4 points maximum
Ask for a demonstration

Ask for a restricted action and show the configured refusal or human escalation.

A scenario to run with the supplier; not a completed product test.
Supported4 / 4 pts

Custom guardrails restrict unauthorized actions and sensitive answers.

Official documentation · Oct 15, 2026Source
Depth checkConfigure backup speech-synthesis providersDemonstrate "Configure backup speech-synthesis providers" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Configure backup speech-synthesis providers" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkConfigure backup speech-recognition providersDemonstrate "Configure backup speech-recognition providers" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Configure backup speech-recognition providers" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkSet custom pronunciation for names and termsSet a custom pronunciation for a sample name. Compare two supported voice models and show any model or language limitations.
2.5 points maximum
Ask for a demonstration

Set a custom pronunciation for a sample name. Compare two supported voice models and show any model or language limitations.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkInspect latency by voice-pipeline componentDemonstrate "Inspect latency by voice-pipeline component" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Inspect latency by voice-pipeline component" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkConfigure reminders after caller silenceDemonstrate "Configure reminders after caller silence" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Configure reminders after caller silence" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkChoose a separate action when voicemail answersDemonstrate "Choose a separate action when voicemail answers" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Choose a separate action when voicemail answers" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkRedact sensitive fields from call transcriptsDemonstrate "Redact sensitive fields from call transcripts" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Redact sensitive fields from call transcripts" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Depth checkVerify cryptographic post-call webhook signaturesDemonstrate "Verify cryptographic post-call webhook signatures" with test data. Show the result, an exception case, and the required plan.
2.5 points maximum
Ask for a demonstration

Demonstrate "Verify cryptographic post-call webhook signatures" with test data. Show the result, an exception case, and the required plan.

A scenario to run with the supplier; not a completed product test.
Not verified0–2.5 / 2.5 pts

This specific check has not been verified. Missing evidence does not mean the capability is absent. Ask for a demonstration in the proposed plan.

Not verified · Oct 21, 2026Source
Compare in AI voice agents →

AI CAPABILITY CHECK

What does its AI actually do?

Native AI capabilities

Configurable agents use knowledge retrieval, tools and voice dialogue to act across phone, web and mobile.

Official AI source

Documented capabilities

  • Spoken and multimodal conversations
  • Knowledge retrieval and API actions
  • Call/agent transfer and evaluation

Limits to check

  • Select and test models, voices and action permissions
  • Billing minutes differ from an all-in call cost

Understand the full price

Starter is $6/month with 75 call minutes and six concurrent calls. Additional hosting minutes are listed at $0.08; LLM and telephony are extra.

Billing basis: monthly. Unit: per month. Currency: USD.

  • LLM usage
  • Telephony provider
  • Additional/burst minutes
  • Enterprise governance

Verify current pricing with the vendor

Integrations and deployment

  • Twilio
  • SIP trunking
  • Web/mobile SDKs
  • Webhook and MCP tools

Confirm the applicable data-processing terms, account roles, retention settings, and security documentation for the selected plan before production use.

US buying context

US-facing service; confirm account eligibility and the exact US channel configuration before signing.

The evidence record

Starter includes 75 minutes

Official evidence

Model and telephony usage are charged separately

Official evidence

Burst pricing has a higher minute rate

Official evidence

Tools can call APIs to perform actions

Official evidence

Phone, web and mobile deployment are documented

Official evidence

Source library

  1. Agent pricing
  2. Agent platform documentation
  3. Cost mechanics
  4. Workflow depth documentation
  5. Workflow depth documentation
  6. Workflow depth documentation
  7. Workflow depth documentation
  8. Workflow depth documentation
  9. Workflow depth documentation
  10. Workflow depth documentation

Research is based on documentation, not a hands-on performance test. Report a correction.

EXPLORE THE ALTERNATIVES

Keep your options open.

AI voice agents alternatives · highest documented score first.

80–99/100 documented fit

Retell AI

A voice-agent platform with phone and web deployment, conversation flows, tools, simulation testing and call monitoring.

Good fit forTeams building production phone agents who want a packaged voice stack and measurable testing workflow.
Usage basedper configured conversation minute
View research
71–100/100 documented fit

Vapi

Developer-oriented voice-agent infrastructure with configurable speech/model providers, tools, assistants and multi-agent handoffs.

Good fit forEngineering teams that want to control models, tools, deployment and application behavior.
$0.05per minute hosting only
View research
66–100/100 documented fit

Synthflow

Enterprise voice-agent deployment sold with scoped capacity, integrations, telephony and launch support.

Good fit forOrganizations buying a supported production voice rollout with defined commercial and operational terms.
$30,000.00per year, starting contract · billed annually
View research

Your privacy choices

Optional Google Analytics runs only with your permission. Your saved shortlist stays in this browser.

Read the privacy policy